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Deviations Between User and Customer Experience. There are most instances that we find ourselves using different words but taking them to say the same. The reason is because we take the two terms to have the same meaning, therefore, this becoming a big challenge to us. This makes it difficult for us to be able to understand the significance of some words. This may be especially when we have been used to a particular word and everyone around us is using the words and having them with the wrong meaning. This calls for us to be extra careful while using some of these words. By doing this, we will be in a position to discover that not all words can be used interchangeably as we have been doing all through. Some of the two words that have been wrongly used over the years are the customer experience and the user experience. This is because some people take them to mean the same thing. These words, however, are distinct in every aspect. Customer experience, for instance, is the aggregate experience that a client has with a particular organization. The the experience that a person has the software or the apps in place or in general the technical experience is what we call the user experience. The two words as seen have a different meaning. Therefore, one cannot be used in place of the other. The two types of customers are different in various aspects. The customer experience mainly concentrates on the increasing of the income of the organization. User experience on the other hand usually looks at the ability of an individual product or commodity to be used. The customer experience is taken to deal with the market in general n all levels. User experience differs with the customer experience in that it s made to focus on a particular area on the market. The user experience is known to be applied in the technical field. In most cases the client’s experience is associated with the service industry in almost all aspects. This is so since they will need to show case their thoughts and leave some impact.
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This therefore clearly indicates that the two words are very different from each other and we should be very keen when we are using them. Customer experience can be said that it focuses more on the products of the firm like the production and the sales. The new advancement and the new technological area like the computers is what consist of the user experience. Due to the difference of the two words we should be very careful when we are using them as we might tend to interchange their meaning.What No One Knows About Services