AVAYA IP Office Soft Console. Quick Reference Guide. Answer a Call. ♢ Press ENTER or click the Answer icon on the toolbar. ♢ If you are already on another call. Installing Avaya IP Office™ Platform SoftConsole. Page 2. EN-S Issue 08e (27 October ). IP Office™ Platform Comments on this. receptionist softconsole. Operator Console. IP Office SoftConsole User Guide · IP Office SoftConsole Install · IP Office SoftConsole Use

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Yes No Ask Me Later. To validate your profile, use the https: Please sign in now or Register using the Register Now! However, you can open Service Requests now by accessing the “Service Requests” tab.

This link should take you directly to the selected product training page once you have provided your Avaya Learning login credentials. In a hosted environment, WebSocket communication provides security. The WebSocket protocol is bidirectional between the client and the server. Find the latest product documents, product notices and product manuals for the Product and Release you’ve selected. Ava and Web Chat functionality is only available to customers and partners who are logged in and have an active maintenance agreement.

With SoftConsole, users see the status of other offic and adjust basic telephony settings of other users, such as forwarding numbers.

Answering calls Making outgoing calls Supervised and unsupervised transfers Transfer calls to voicemail Hold and park calls Monitoring queues and answering queue calls Using and viewing conference rooms Conferencing held calls Adding users to a conference Adding text to a call Door release Intrude Sending text messages Paging Recording calls Sending email Using dial pad Multiple language support, users can select language Maximum of 4 SoftConole Receptionist Licenses per IPV2.


Select Avaya Learning Navigator 3. Latest Release Notes There are no results available right now. You will receive a confirmation email upon approval. If you do not have access to this Sold To, contact your Company Administrator. Odfice support registration has been received and is in the approval process.

Search within a Product Document Type Enter. Enclose exact words or phrases in double quotes.

IP Office SoftConsole

If you do not have access to a Sold To, contact your Company Administrator. The more exact the phrases are to the actual title or string of text in a document, the better the results. Videos and Tips on using the Avaya Support Website can be found here. If this feature is used, the PC requires a sound card and speakers. Serial Number can not be same. It can be purchased with the Receptionist user license.

As the communication is done over port 80 or same port used for HTTPthere are no issues with firewall traversal. To validate this, use the https: Please provide additional details. Users can use instant messaging features provided by Avaya one-X Portal, if available. It also provides login options for back-up operator PCs. Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To’s associated to their login.

SoftConsole supports the following features: Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To’s associated to their login. Technical Solution Search Enter. Would you like to chat with one of our Support Agents?


We are set up for collaborating with you with screen sharing and Web Talk. However, you may also access any Avaya Learning page by doing the following: Technical Solutions There are no results available right now.

IP Office SoftConsole

Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets. Download Search Describe the download: Avaya recommends using phones that support Auto Answer. IP Office SoftConsole users can simultaneously view caller information, directory information for point-and-click routingheld calls and company-wide phone status.

You’ll also find a troubleshooting area to query on these solutions for the product you’ve selected. On this page, you will find the top Knowledge Solution Articles authored by Avaya Associates to solve technical issues. Tips for Searching Softconso,e Support A good query consists of three things: Sound and media files can be associated with calls.

You are now leaving Avaya Support avqya entering the Avaya Learning website. Community Support Forum DevConnect.

SoftConsole can be minimized in the Windows system tray when not in use, but will pop up on the screen when a call is received.